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Frequently Asked Questions

Order Status and Support

Wondering where your order is? We understand your curiosity and want to keep you informed. Check out our shipping guide for detailed information.

Tracking Number Assistance

Tracking information will be available 4-6 days after placing your order. If you haven't received your tracking number after 7 days, please reach out to our support team for assistance.

Order Changes and Cancellations

Need to make changes to your order? You have 24 hours from the time of purchase to contact us for any modifications. Please note that once your order has been shipped, we are unable to cancel it.

Refund Policy

Our goal is your satisfaction. For detailed information about our refund policy, please view our full policy here.

Handling Damaged Items

We take great care in packaging our products, but occasionally, a mishap may occur during shipping. If your item arrives damaged, please contact us with your order number and a photo of the damaged product. We'll be happy to send you a replacement free of charge.

Customs and Tax Charges

Please be aware that customers are responsible for any customs and tax charges associated with their order.

Get in Touch

If you have any further questions or concerns, please don't hesitate to reach out to our team. We strive to respond to all inquiries within 1-2 business days. Your satisfaction is our priority!